Manager, Program Management (Vendor Operations)

TL;DR

Vendor Operations Manager: Managing large-scale third-party operations, driving operational excellence across vendor partnerships with an accent on strong performance against SLAs, KPIs, and quality standards. Focus on building scalable, efficient workflows and translating complex business needs into high-impact operational solutions.

Location: Candidates located in the Eastern Time Zone (EST) are preferred.

Salary: $180,200 - $252,300 USD

Company

hirify.global is a community built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet.

What you will do

• Own the end-to-end performance of vendor operations, ensuring adherence to SLAs, KPIs, and quality metrics.
• Develop and execute strategies to scale vendor capacity, headcount, and tools to meet hirify.global's growing business needs.
• Serve as the primary point of contact for vendor partners, leading business reviews and escalations.
• Identify bottlenecks, drive continuous improvement initiatives, and implement best practices across vendor-supported workflows.
• Manage annual SOW renewals, track vendor budgets, and oversee internal Quality Assurance (QA) programs.
• Lead, mentor, and coach a team of Vendor Operations Managers.

Requirements

• 7+ years of professional experience in Operations or Vendor Management.
• 3+ years of experience directly managing a team of direct reports.
• Proven experience managing large-scale third-party vendor operations.
• Excellent analytical and problem-solving skills, with proficiency in data analysis and reporting.
• Exceptional communication and negotiation skills.
• Demonstrated ability to manage multiple high-priority projects simultaneously.

Culture & Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs.
• 401k with Employer Match.
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support.
• Flexible Vacation & Paid Volunteer Time Off.
• Generous Paid Parental Leave.