Strategic Customer Success Manager, Global Strategic

TL;DR

Strategic Customer Success Manager: Managing client renewals, retention, and net retention targets for major international brands with an accent on providing strategic guidance and driving feature adoption. Focus on building strong customer relationships, analyzing product usage, and advocating for customer needs to contribute to product development.

Location: Based in London with a curated in-office employee experience and expectation to spend time onsite with customers, potentially involving international travel.

Company

hirify.global is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.

What you will do

• Own client renewals, retention, and net retention targets for your customers within larger groups.
• Serve as your customers’ main point of contact and trusted advisor at hirify.global.
• Drive feature adoption by building shared Success Plans, providing strategic guidance, and day-to-day advice.
• Proactively analyze customer product usage to identify opportunities and risks to account health.
• Solicit and synthesize customer product feedback to contribute to product development.
• Coordinate with other hirify.global teams including Technical Support and Industry Solutions to ensure seamless customer support.

Requirements

• Client-facing experience with the intention to progress your career in customer success.
• Excellent written and verbal communication skills.
• Ability to manage projects and tasks to completion and take initiative.
• Interest and eagerness to learn about both technical and marketing concepts.
• Known as a team player and problem solver, not afraid to tackle technical problems.
• 3-6 years relevant experience in areas such as Onboarding, Customer Success, Implementations, or Project Management.

Culture & Benefits

• Competitive compensation which may include equity, retirement, and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services including fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience designed to foster community, team connections, and innovation.
• Opportunities to give back to your community and Employee Resource Groups.