Account Manager (DACH Market)

TL;DR

Account Manager (DACH Market): Managing and growing relationships with customers in the DACH region with an accent on client engagement, sales growth, and personalized support. Focus on building strong client relationships, driving upsell and cross-sell strategies, and collaborating across teams to enhance customer satisfaction.

Location: Hybrid in Barcelona, Spain

Salary: 30,000–42,000 EUR per year

Company

hirify.global is a fast-growing all-in-one HR software startup helping SMEs automate HR workflows and centralize people data, with a multicultural team across Barcelona, Brazil, Mexico, and the US.

What you will do

• Build and maintain strong, long-term relationships with customers in the DACH market.
• Develop personalized sales strategies including cross-selling, up-selling, and churn management.
• Provide prompt and tailored after-sales support and proactive communication.
• Educate clients on new products and features aligned with their needs.
• Serve as the main contact between customers and internal teams, providing valuable feedback.
• Hold regular video meetings to demonstrate product updates and strengthen relationships.

Requirements

• Native German and fluent English.
• Customer-focused experience in support or satisfaction roles.
• Confident using CRM tools and proactive communication skills.
• Ability to thrive in a fast-paced startup environment.
• Location: Hybrid in Barcelona, Spain.

Nice to have

• Passion for simplifying processes and removing obstacles.
• Ambitious, proactive, and strong organizational skills.

Culture & Benefits

• Multicultural and friendly environment with flexible schedules and pet-friendly office.
• Private health insurance and wellness benefits like Gympass.
• Language classes and salary advance options.
• Organic fruit, free coffee, and breakfast in the office.
• Various discounts and tax assistance services.