L1 Support Specialist (Polish)

TL;DR

L1 Support Specialist (Polish): Providing technical assistance to retail and restaurant clients by resolving hardware and software issues with an accent on incident tracking and SLA management. Focus on troubleshooting, configuring equipment, and coordinating with field technicians to ensure operational continuity.

Location: Must be based in Belgrade, Serbia

Company

hirify.global is a global leader in unified commerce, providing flexible platforms and end-to-end payment solutions for the retail and restaurant industries.

What you will do

• Provide technical support to clients regarding hardware and software issues.
• Resolve recurring or standard problems by applying troubleshooting checklists.
• Coordinate with internal and third-party technicians to address complex faults.
• Track incidents and report on performance metrics daily and weekly.
• Configure and update hardware and software equipment.
• Manage engineer appointment times and distribute workloads to meet SLAs.

Requirements

• Fluent in Polish and English (C1 level)
• Basic PC literacy and understanding of Windows-based applications.
• Strong problem-solving, analytical, and communication skills.
• High school diploma.
• Must be based in Belgrade, Serbia.

Culture & Benefits

• Opportunity to work in a globally inclusive environment.
• Commitment to fair treatment and professional growth based on performance.
• Exposure to international commerce technology and industry-leading platforms.