Manager, Account Management

TL;DR

Manager, Account Management: Leading and developing a team of account managers to ensure high client satisfaction, retention, and maximize solution value with an accent on strategic planning and performance monitoring. Focus on building strong client relationships and resolving complex issues to drive sustained business success.

Location: This role is an in-office position. Must be able to report to the Medellin office 5 days a week. Work authorization for Colombia is required.

Company

hirify.global is a leading provider of IT infrastructure and security management solutions powered by AI, serving customers globally.

What you will do

• Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
• Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor.
• Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
• Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met.
• Address and resolve any client issues or escalations in a timely and effective manner.
• Collaborate with cross-functional teams to deliver a seamless client experience.

Requirements

• At least 2 years of experience managing a team of quota carrying account managers or sales representatives (at least 5).
• Strong understanding of client management and relationship-building techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in CRM software and account management tools.
• Must be able to report to the Medellin office 5 days a week.

Nice to have

• Experience in the IT or software industry.

Culture & Benefits

• Opportunity to work with cutting-edge technology.
• Collaborate with a dynamic team.
• Develop your career in a high-impact role.
• Join a fast-growing company that’s transforming the IT industry.