Customer Success Manager

Формат работы

hybrid

Тип работы

fulltime

Грейд

middle

Английский

Страна

UK, Norway, Germany

Релокация

Norway, Germany

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager: Manage assigned accounts to drive customer success and revenue, ensuring customer engagement and use of hirify.global's services. Focus on fostering long-term relationships, identifying growth opportunities, and securing customer loyalty through exceptional experiences.

Location: Hybrid role based in Oslo (Norway), Hamburg (Germany), or London (United Kingdom). Relocation assistance is provided to Oslo or Hamburg.

Company

hirify.global is a leading freight rate benchmarking and market analytics platform, headquartered in Oslo with offices in Hamburg, London, and Jersey City, transforming the opaque ocean and air freight markets.

What you will do

Lead lifecycle management for assigned accounts and ensure timely renewals.
Drive customer retention and growth by understanding business needs.
Monitor territory performance using data, manage at-risk accounts, and develop advocates.
Conduct continuous business/account reviews to share outcomes and identify growth.
Provide ongoing training and best practices to customers.
Collaborate cross-functionally with marketing, sales, and product management.

Requirements

Experience as a CSM, ideally in ocean freight, supply chain, or logistics.
Experience with B2B SaaS products.
Excellent English skills, written and oral.
Strong negotiation skills and a customer-obsessed mindset.
Ability to connect with other business functions for seamless customer experience.

Nice to have

Experience working with Salesforce.
Creative problem-solving skills.

Culture & Benefits

Opportunity to make a significant impact in a growing company.
Support for career growth and professional development.
Individual education budget and time for learning.
Regular social events and a yearly global company trip.
Generous vacation plan with 5-10 extra paid days off.
Flexible working hours and value for work-life balance.
Relocation assistance to Oslo or Hamburg, including temporary apartment, flight, permit, and visa fee reimbursement.
Stock options in hirify.global.

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