Customer Success Manager

TL;DR

Customer Success Manager (Logistics SaaS): Managing assigned accounts to drive customer retention and growth by ensuring successful product adoption and identifying business needs. Focus on data-driven performance monitoring, timely renewals, and cross-functional collaboration to enhance customer experience.

Location: Hybrid in Oslo (Norway), Hamburg (Germany), or London (UK). Relocation assistance is provided for Oslo or Hamburg.

Company

hirify.global is a fast-growing international product company building a data platform to bring transparency to ocean and air freight markets.

What you will do

• Lead lifecycle management for assigned accounts, ensuring timely renewals.
• Drive customer retention and growth by understanding their business needs and helping them succeed.
• Monitor territory performance using data, define metrics, and manage at-risk accounts.
• Conduct continuous business/account reviews to identify growth opportunities.
• Provide ongoing training and best practices to customers.
• Work cross-functionally with marketing, sales, and product management teams.

Requirements

• Experience working with customers and the entire customer lifecycle as a CSM, ideally from the ocean freight, supply chain, or logistics industry.
• Experience working with B2B SaaS products.
• Excellent English skills, written and oral.
• Customer-obsessed mindset and strong appreciation for the entire customer journey.
• Ability to connect with other functions in the business (marketing, sales, product).
• Good negotiation skills.

Nice to have

• Experience working with Salesforce.

Culture & Benefits

• Be part of a growing company redefining a multi-million-dollar industry with significant impact.
• Opportunities for career growth, whether as a specialist or in a leadership/management role.
• Transparent and open work environment where everyone is empowered to make an impact.
• Individual education budget and dedicated time for learning during work hours.
• Regular social events, including after-work socials, board game nights, quizzes, and a yearly global company trip.
• Generous vacation plan with 5-10 extra paid days off around public holidays.
• Flexible working hours that allow you to decide your own working time.
• Value work-life balance, ensuring quality time for family or hobbies.
• Relocation assistance to Oslo or Hamburg, including a temporary apartment and reimbursement for relocation flight, permit, and visa fees.
• Stock options as part of your compensation package.