Quote Desk Support Analyst (Salesforce CPQ)

TL;DR

Quote Desk Support Analyst (Salesforce CPQ): Creating accurate and compliant quotes in Salesforce CPQ in close collaboration with Account Executives, supporting customer renewals, and improving the effectiveness and productivity of the sales organization with an accent on pricing and quoting policies, customer requirements, and revenue maximization. Focus on optimizing quoting processes, ensuring compliance, and coordinating with global stakeholders to reduce time-to-quote.

Location: Onsite in Manila, Philippines

Company

hirify.global is a global software corporation providing customer experience, financial crime, and public safety solutions, serving over 25,000 businesses worldwide, including 85 of the Fortune 100.

What you will do

• Provide end-to-end quote support from CPQ quote building, custom term support, and troubleshooting.
• Act as the first point of contact for quote-related queries, coordinating with cross-functional stakeholders.
• Maintain accurate customer renewal dates and apply CPI increases in line with policies.
• Partner with Account Executives and Partner Executives on new, renewal, and demo quotes.
• Produce regular and ad-hoc reports and dashboards using Salesforce.
• Identify recurring quoting issues and drive practical process improvements.

Requirements

• 6+ years of relevant experience in sales operations, quoting, or commercial support.
• A minimum of one year of hands-on experience with Salesforce and Salesforce CPQ.
• Strong understanding of sales deal cycle and customer lifecycle management.
• Microsoft Excel proficiency, including pivot tables.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.

Culture & Benefits

• Work in an ambitious and game-changing environment with high standards.
• Opportunity to contribute to maximizing revenue and improving sales productivity.
• Collaborate with global stakeholders to continuously improve processes.
• Support for ad-hoc projects and analysis.
• Part of an equal opportunity employer with a diverse team across 30+ countries.