Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Driving revenue growth and maximizing customer value for a hospitality tech SaaS platform with an accent on upselling, cross-selling, and customer retention. Focus on managing high-volume customer interactions, analyzing data, and continuously optimizing customer success processes.

Location: Remote from Italy with frequent opportunities to meet up.

Company

hirify.global is the fastest-growing B2B SaaS in the hospitality tech industry, helping lodging providers boost revenues and direct bookings, backed by top international investors.

What you will do

• Identify and implement upselling and cross-selling opportunities to increase Annual Recurring Revenue (ARR).
• Drive towards exceeding assigned upsell/cross-sell revenue quotas with a strategic approach.
• Manage a high volume of daily customer interactions, including calls, video meetings, and demo presentations.
• Ensure full product adoption through proactive customer training, check-ins, and strategic business reviews.
• Analyze customer behavior, product usage, and business data to maximize customer lifetime value.
• Minimize churn through proactive problem-solving and tailored customer retention strategies.
• Collaborate with sales, marketing, and product development teams to ensure a seamless customer experience.
• Constantly refine and improve customer success processes, leveraging automation and CS tools.

Requirements

• Proven ability to identify and implement upselling and cross-selling opportunities.
• Experience managing a high number of daily customer interactions.
• Strong focus on customer retention and minimizing churn.
• Skilled in analyzing customer behavior, product usage, and business data.
• Highly driven to achieve and exceed ambitious revenue targets.
• Commitment to continuous learning and stepping out of comfort zones.

Culture & Benefits

• Work in a small, top-performing team that moves extremely fast.
• Opportunity to join one of the best travel-tech sales teams in Europe.
• An environment where mistakes are allowed for bold choices and learning.
• A place where your voice matters, with space for new ideas.
• Continuous growth through challenging the status quo and renewing sales processes.
• Remote working with frequent opportunities to meet up.
• Unforgettable team-building events.
• Competitive salaries and bonuses that recognize talent and hard work.