Account Manager (SaaS)

TL;DR

Account Manager: Driving revenue growth by optimizing customer value from a SaaS platform with an accent on upselling, cross-selling, and customer retention. Focus on managing high-volume customer interactions, analyzing data for optimization, and enhancing customer satisfaction.

Location: Remote within Europe, with frequent opportunities to meet up.

Company

hirify.global is a fast-growing B2B SaaS startup in hospitality tech, trusted by 4,000+ clients across 40+ countries and backed by top international investors.

What you will do

• Identify and implement upselling and cross-selling opportunities to increase Annual Recurring Revenue (ARR).
• Drive towards exceeding assigned upsell/cross-sell revenue quotas with a strategic approach.
• Consistently manage a high number of daily customer interactions including calls, video meetings, and demo presentations.
• Ensure full product adoption through proactive customer training, check-ins, and strategic business reviews.
• Analyze customer behavior and product usage data to pinpoint optimization opportunities.
• Minimize churn through proactive problem-solving and tailored strategies for customer satisfaction.
• Collaborate with sales, marketing, and product development teams for a seamless customer experience.

Requirements

• Proven ability to drive revenue growth through upselling and cross-selling.
• Strong focus on exceeding assigned revenue quotas.
• Experience managing a high volume of daily customer interactions (calls, video meetings, demos).
• Ability to ensure full product adoption and customer retention.
• Capacity to analyze customer behavior and business data for optimization.
• Willingness to work in a highly driven, fast-paced environment.
• English: B2 required.

Culture & Benefits

• Work in a small, top-performing, and fast-moving team.
• Opportunity to join one of the best travel-tech sales teams in Europe.
• Environment that encourages bold choices, learning from mistakes, and continuous growth.
• Remote working with frequent opportunities to meet up.
• Fun and enriching team-building experiences.
• Competitive salaries and bonuses that recognize talent and hard work.