Digital Assessment Operations Associate Manager (Edtech)

TL;DR

Digital Assessment Operations Associate Manager (Edtech): Driving change and innovation across assessment delivery by embedding digital solutions into business-as-usual processes with an accent on smooth, secure, and effective implementation. Focus on managing operational workflows, coordinating digital assessment integration, and ensuring business readiness.

Location: Cardiff, South Glamorgan, United Kingdom. Hybrid working opportunity – 1 day in office per week.

Salary: £45,000 per annum

Company

The International Baccalaureate provides world-class educational services to over 6,000 schools across 162 countries.

What you will do

• Collaborate closely with Assessment and Operations and digital assessment teams.
• Manage the well-being, support, performance, development, and day-to-day line management of a team of Team Leaders and Analysts providing specialized Tier 2 support.
• Represent Assessment and Operations teams on the digital assessment project, ensuring operational impact is considered.
• Manage and resolve issues impacting operational workflow/procedures, identifying mitigation strategies and solutions.
• Coordinate the integration of digital assessment workstreams into existing operations, maintaining business continuity.
• Manage the successful implementation of digital assessment standard operating procedures (SOPs) and identify process improvements.
• Provision training for internal colleagues and collaborate with Communications and Customer Service teams to ensure schools have up-to-date information.

Requirements

• Experience of managing a diverse team in a dynamic environment.
• Excellent communication skills, with the ability to lead, influence, and build strong relationships at all levels.
• The ability to work independently under pressure, responding effectively to changing priorities and deadlines.
• Clear understanding of digital assessment operational best practice.
• A degree level qualification (or equivalent experience).
• A problem-solving mindset, with experience investigating system, process, or service issues.
• Strong stakeholder engagement skills, with the ability to identify needs, gather requirements, and translate them into action.
• Location: Hybrid, requiring 1 day per week in the Cardiff office, United Kingdom.
• Occasional weekend working is essential, in April, May, October and November.
• Ability to work flexhirify.globally across time zones to meet business needs.
• Provision of on-call support (outside normal working hours) will be required during examination weeks.

Culture & Benefits

• 10% employer pension contrhirify.globalution from first day of employment (minimum contrhirify.globalution required from yourself is 3%).
• 25 Days annual leave, plus public holidays, with the option to buy up to 5 days additional annual leave.
• Flexi Hours with core hours as 10am-12pm and 2pm-3pm.
• Enhanced family friendly benefits and life assurance (4x annual salary).
• Paid volunteering leave and a flexhirify.globalle benefits allowance at 1.5% of your annual salary.
• Excellent continuous professional development, health and wellness schemes, and an Employee Assistance Programme.
• Discounts on a range of products, including days out and Gym Memberships.
• Free on-site car parking.