Customer Success Manager

TL;DR

Customer Success Manager: Acting as a project manager for onboarding and ongoing support for premium accounts with an accent on uncovering customer messaging goals and initial troubleshooting. Focus on planning data usage for effective campaigns, assessing growth plans, and ensuring successful renewals.

Location: Remote, must be located in a PST time zone and available to work standard PST hours

Salary: $80,000 USD (or equivalent in local currency)

Company

hirify.global is a platform used by over 8,000 companies to send billions of automated emails, push notifications, in-app messages, and SMS daily, powering communication based on real-time behavioral data.

What you will do

• Outline onboarding plans and timetables with key stakeholders.
• Guide customers to plan, implement, and achieve their messaging goals.
• Organize customer data usage for effective campaigns and newsletters.
• Provide dedicated support and initial troubleshooting as the primary point of contact.
• Follow up with customers monthly after onboarding.
• Assess growth plans and set up the contracts team for successful renewals.

Requirements

• 2+ years of proven experience as a Customer Success Manager for technical products.
• Must be located in a PST time zone and available to work standard PST hours.
• Background in SaaS and customer-facing roles.
• Experience communicating with software developers in a technical capacity.
• Strong opinions on customer experience to provide strategic advice.
• Fluency in French, Russian, and/or Spanish is prioritized.

Culture & Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.
• Emphasis on empathy, transparency, responsibility, and an inclusive team culture.

Hiring process

• 30-minute video call with the Recruiter.
• 45-minute video call with the Director of Customer Success.
• 45-minute Homework Review Call + feedback with potential team members.
• Background check and employment verifications for final candidates.