Director of Operations (Fintech)

TL;DR

Director of Operations (Fintech): Guiding the next stage of growth by scaling operational infrastructure and optimizing business, product, and people processes with an accent on OKR/KPI development and accountability. Focus on driving operational efficiency, business rigor, and executing the firm's strategic vision.

Company

hirify.global is a trading intelligence platform designed to help traders be the most efficient, productive, and profitable they can be.

What you will do

• Collaborate with the CEO to drive company vision, operational strategy, and hiring needs.
• Own the planning and execution of the company’s operational framework, including OKRs.
• Track, manage, and prioritize action items, critical tasks, and cross-functional activities.
• Drive increased operational efficiency and business rigor.
• Develop innovative ways to track, measure, and report company and team goals.
• Collaborate with team leads and manage multiple priorities to support business execution.

Requirements

• Experience in managing and building internal operations, project management, and/or people management frameworks and processes.
• High level of integrity and stellar judgment to handle business operations with the utmost trust.
• Ability to identify pain points or inefficiencies and build scalable solutions and processes.
• Knowledge of OKR frameworks and experience implementing new processes.
• Experience in a B2C fintech and/or trading platform-related business.
• Understanding and ability to track, report, and analyze operations activities.

Nice to have

• Deep interest in the financial markets and trading landscape.
• Understanding of customer support and call center metrics, operations and best practices.
• Experience developing competitive analysis and a desire to monitor emerging trends, companies and fintech industry news/developments.
• Marketing mindset with an understanding of customer journey, acquisition and customer lifetime value.

Culture & Benefits

• Opportunity to get in at the ground floor with a company poised for explosive growth and directly benefit from future success.
• Work in a fast-paced and changing environment.
• Work directly with the CEO to craft and execute the firm’s vision.