Technical Account Manager

TL;DR

Technical Account Manager (Project Management): Oversee and address clients’ technical needs by aligning hirify.global platform capabilities with client business objectives. Focus on providing technical advice, project scoping, and post-launch build projects to optimize client success and reduce churn.

Location: Onsite in Lindon, Utah, USA

Company

hirify.global is a fast-growing, award-winning SaaS company specializing in employee recognition software, recognized by Inc. 500 and Deloitte Technology Fast 500.

What you will do

• Provide technical account management and expert consulting to clients to align software solutions with business goals.
• Maintain deep product knowledge and implement new features proactively.
• Investigate and resolve technical issues to mitigate client churn.
• Manage hourly post-launch build projects including platform merges and custom reporting.
• Collaborate with sales teams on pre-sale consultative services for enterprise accounts.

Requirements

• Location: Must be onsite in Lindon, Utah, USA
• Bachelor's degree and 5+ years relevant experience.
• Basic technical knowledge of API and SFTP data transfers.
• Excellent communication, project management, and problem-solving skills.
• Ability to explain technical details to non-technical audiences.