Account Manager (Beauty & Wellness)

TL;DR

Account Manager (Beauty & Wellness): Driving growth and helping venue partners maximize their marketing and distribution potential within the hirify.global marketplace with an accent on SaaS platform adoption and monetization of existing accounts. Focus on optimizing listing content, increasing online bookings, and contributing to new product features through merchant feedback.

Location: Flexible working arrangements: hybrid working in Cape Town

Company

hirify.global is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide, offering an all-in-one platform for managing operations with intuitive business software and financial technology solutions.

What you will do

• Serve as the lead point of contact for merchants on all account management activities.
• Take ownership of assigned accounts, support onboarding and training, and drive SaaS platform adoption.
• Optimize listing content and availability on the marketplace to maximize conversions.
• Analyze reports and execute plans to increase monetized revenue from existing accounts.
• Meet key performance indicators around online bookings, usage, retention, conversions, and churn.
• Ensure positive merchant experience through effective communication and problem-solving.

Requirements

• Bachelor's Degree.
• 1-2+ years of sales or account management experience in the Internet, software, or e-commerce sectors.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Strong sense of initiative and customer service orientation.
• Ability to adapt and achieve targets in a dynamic and fast-paced working environment.
• Experience with online marketplaces or SaaS platforms is desirable.

Culture & Benefits

• Competitive salary and opportunity to fast-track career path at a rapidly expanding technology startup.
• Work with a passionate, young, and dynamic team in a fun environment.
• Direct involvement in building hirify.global’s presence and brand in the South African market.
• Modern equipment and access to continuous learning and development.
• Diverse, international team with a strong culture of collaboration, ambition, and support.