Onboarding Specialist Team Lead Italian Market

Location: On site in Barcelona, Spain

Salary: €32,000–€42,000 gross annual

Company

Business management SaaS platform that centralizes HR, finance, and operations workflows for companies of all sizes.

What you will do

• Develop and execute recruitment strategies for onboarding specialists.
• Manage a team of 6–7 Onboarding Specialists and drive performance against targets.
• Monitor team metrics and take action to address performance gaps.
• Develop strategies to improve customer retention and satisfaction while reducing onboarding duration.
• Motivate team members, provide continuous feedback, and foster a high-energy working environment.
• Maintain consistent achievement of onboarding duration and retention targets.

Requirements

• Experience as a Team Lead, ideally in a Customer Experience team, with a record of driving customer retention and onboarding outcomes.
• Experience in a B2B SaaS environment.
• Fluent English and Italian are required.
• Strong analytical, problem-solving, communication, and prioritization skills.
• Ability to adapt strategies to market changes, customer feedback, and internal goals.
• Passion for technology and customer service; HR industry knowledge is valuable.

Nice to have

• Experience with project management methodologies for client onboarding.

Culture & Benefits

• High-growth, multicultural, inclusive, and collaborative environment.
• Private health insurance.
• Wellness and fitness benefits.
• Language classes and employee discounts.
• Breakfast and organic fruit in the office.
• Pet-friendly workplace with complimentary coffee and tea.