HRIS Service Delivery Lead (ServiceNow HRSD)

TL;DR

HRIS Service Delivery Lead (ServiceNow HRSD): Leading the delivery and optimization of ServiceNow HRSD capabilities and ecosystem to create seamless employee experiences with an accent on translating product vision into requirements and driving adoption. Focus on identifying process gaps, integrating Workday HCM, and generating insights from HRSD usage data to inform senior leadership.

Location: Hybrid in Atlanta, Georgia, requiring at least four full days per week in the office.

Company

hirify.global is a leading independent global investment firm dedicated to rethinking possibilities for clients through distinctive investment management capabilities.

What you will do

• Lead the delivery and optimization of the ServiceNow HRSD ecosystem (Case Management, Employee Portal, Lifecycle Events).
• Translate HRSD product vision into clear user stories and business requirements aligned with organizational strategy.
• Partner with HR COEs and Operations to identify pain points, process gaps, and opportunities for digital enablement.
• Research platform capabilities and industry trends to recommend enhancements aligned with HR strategy.
• Use Platform Analytics and other tools to generate actionable insights from HRSD usage data.
• Lead HRSD upgrade planning and execution in partnership with technical teams.

Requirements

• 7+ years of experience in HR technology or HRIS, including 3+ years working with ServiceNow HRSD.
• 3+ years in a lead, project owner, or cross-functional role.
• Strong experience in Workday HCM with deep understanding of HR business processes and capabilities.
• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.
• Experience in agile environments (Scrum, Kanban); familiarity with Jira and Confluence.
• Excellent communication, facilitation, and stakeholder engagement skills.

Nice to have

• Relevant certifications (e.g., ServiceNow CSA and CIS-HRSD).
• Demonstrated knowledge of other core HCM enterprise platforms; hands-on experience strongly preferred.

Culture & Benefits

• Comprehensive compensation and benefit offerings.
• Flexible paid time off and a hybrid work schedule.
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution.
• Health & wellbeing benefits, Parental Leave benefits, and an Employee stock purchase plan.
• A culture of inclusivity and a commitment to diversity in the workplace.