Forward-Deployed Engineer (API Platform)

TL;DR

Forward-Deployed Engineer (API Platform): Partner with customers to design, integrate, and optimize API-powered architectures and solutions with an accent on API performance, debugging, and developer experience. Focus on troubleshooting complex distributed systems, prototyping integrations, and collaborating across product and engineering teams.

Location: New York City, San Francisco, Seattle, London

Salary: $180K – $220K

Company

hirify.global AI develops an API Platform powering AI-native search, retrieval, and automation for innovative companies worldwide.

What you will do

• Serve as a dedicated technical partner for strategic API Platform customers, guiding architecture design and integration.
• Troubleshoot API performance and integration challenges by diving into code and logs.
• Prototype example integrations and demos to accelerate adoption and inspire innovation.
• Collaborate with Engineering and Product teams to resolve escalations and ensure reliability.
• Capture and synthesize customer feedback to improve API features and developer experience.
• Maintain deep familiarity with API Platform capabilities and advise customers accordingly.

Requirements

• Must be based in or able to work from New York City, San Francisco, Seattle, or London.
• 5+ years in technical support, software, or solutions engineering with application development experience.
• Strong API integration skills including REST/JSON, auth flows, and latency optimization.
• Proven ability to diagnose complex technical issues across distributed systems and APIs.
• Excellent communication skills for technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science or equivalent experience.

Nice to have

• Experience with search, retrieval-augmented generation (RAG), or AI/ML APIs.
• Background in developer tools or platform engineering in high-scale or low-latency environments.
• Familiarity with Python or JavaScript for building integrations and prototypes.
• Experience working in startups or small teams owning customer projects end-to-end.

Culture & Benefits

• Comprehensive benefits for U.S. employees including equity, health, dental, vision, retirement, and more.
• Tailored benefits programs for international employees.
• Opportunity to influence API Platform roadmap and market success.
• Work in a fast-moving, high-impact team bridging product and customer needs.