Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (SaaS): Acting as a strategic business advisor and transformation partner to a portfolio of high-value enterprise customers, ensuring they realize measurable business outcomes through hirify.global Cloud. Focus on driving adoption and growth through orchestrating AI experiences and ensuring customer retention.

Location: Auckland (Flexible)

Company

hirify.global empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

What you will do

• Serve as a strategic business partner to executive stakeholders, aligning hirify.global solutions to each customer’s enterprise transformation objectives and quantifiable business outcomes.
• Lead the development of multi-year CX transformation roadmaps, collaborating with customers to define business value frameworks, success metrics, and strategic priorities.
• Conduct executive-level business reviews, providing strategic insights, performance analysis, and data-driven recommendations for continued innovation and growth.
• Drive adoption and growth through orchestrating AI experiences – through guidance on the hirify.global Cloud Platform.
• Drive value realization and ROI measurement, ensuring customers achieve measurable impact from their hirify.global investments.

Requirements

• To be eligible to apply for this role you must have work rights in New Zealand.
• 10+ years of experience in enterprise customer success, strategic consulting, or business transformation roles within technology or SaaS organisations.
• Demonstrated success managing complex enterprise relationships valued at $1M+ per year, with measurable impact on retention, expansion, and customer satisfaction.
• Strong understanding of customer experience transformation, digital channels, automation, and AI technologies.
• Exceptional communication, presentation, and executive engagement skills, with a confident, boardroom-ready presence.
• Experience using Salesforce, Gainsight, and other customer success or CRM platforms to manage account health and strategy execution.

Culture & Benefits

• hirify.global empowers organizations of all sizes to improve loyalty and business outcomes.
• Employees have the independence to make a larger impact on the company and take ownership of their work.