Customer Success Manager (Growth)

TL;DR

Customer Success Manager (Growth): Develops positive relationships with dealer customers, ensuring solution adoption and measurable revenue impact. Focus on proactively identifying platform utilization strategies to meet dealership needs and driving accountability through consistent communication and business reviews.

Location: Remote, must be based in the United States. Geographic Areas of Consideration: Georgia, Tennessee, Pennsylvania, Upstate NY, Missouri

Salary: $70,500—$117,000 USD

Company

Tekion is disrupting the automotive industry with a cloud-native platform connecting OEMs, retailers/dealers, and consumers through cutting-edge technology, big data, machine learning, and AI.

What you will do

• Develop and manage assigned dealer customer portfolios that have been onboarding on Tekion products.
• Handle dealer inquiries and communications, analyzing customer data to improve the experience.
• Evaluate and improve tutorials and support infrastructure, mediating between dealer contacts and internal teams.
• Resolve customer requests and concerns through cross-functional partnership.
• Recommend solutions or products to enhance dealership operations and anticipate customer needs based on product roadmap or projects.
• Demonstrate value internally and externally to promote growth and retention.

Requirements

• Superb communication and interpersonal skills, with the ability to absorb and apply new information quickly.
• Experience in customer-facing or customer service roles with understanding of Customer Success methodologies.
• Automotive experience of 5 plus years in dealership and or automotive software is required with strong knowledge of the DMS.
• Experience in customer success and/or post sales delivery and enablement experience.
• Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc.
• Please note that visa sponsorship is not available for this position.

Nice to have

• Experience with the ARC platform.
• Strong communication and coaching skills.
• Deep product knowledge and ability to translate technical workflows into business value.

Culture & Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental and vision coverage.
• Great benefits including unlimited PTO, parental leave and free snacks and beverages.
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• A dynamic work environment with a strong sense of community and collaboration.