Sr. Director Of Customer Success, EMEA Strategic (SaaS)

TL;DR

Sr. Director of Customer Success, EMEA Strategic (SaaS): Leading a team of Senior Strategic CSMs, focusing on the health, retention, and strategic evolution of valuable EMEA Customers. Focus on strategic curiosity, outcome ownership, and world-class operational basics to bridge business priorities and platform application.

Location: Applicants located within 50 km of our Dublin office should expect to work on-site Wednesday and Thursday, with remote flexibility on Mondays, Tuesdays and Fridays.

Company

hirify.global is a learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce.

What you will do

• Instill a culture of operational excellence, ensuring structured and disciplined execution.
• Lead a team of senior individual contributors, providing coaching and removing organizational roadblocks.
• Develop direct relationships with Global CTOs, CHROs, and VPs of Engineering to solidify long-term partnerships.
• Own the segment risk process, proactively identifying churn signals and leading the execution of recovery playbooks.

Requirements

• 10+ years of experience in Customer Success, Consulting, or Account Management, with experience leading teams in the Large Enterprise/Global space across EMEA
• A deep understanding of the SaaS ecosystem, particularly in areas like Cloud, AI, or Software Development.
• Hybrid Work Model: Applicants located within 50 km of our Dublin office should expect to work on-site Wednesday and Thursday, with remote flexibility on Mondays, Tuesdays and Fridays.

Culture & Benefits

• Work in a blended environment that supports collaboration, flexibility, and connection across teams.
• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.