Customer Success Manager, Growth (SaaS)

TL;DR

Customer Success Manager, Growth (SaaS): Managing a portfolio of accounts, connecting hirify.global to customers through digital channels and enabling them to realize business value from their investment with an accent on creating digital content. Focus on refining and optimizing existing playbooks, as well as building out additional plays to continue to drive Customer maturity.

Location: Remote (Canada)

Salary: $77,000.00 - $100,000.00 CAD

Company

hirify.global empowers revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential with cutting-edge SaaS solutions.

What you will do

• Manage a portfolio of accounts on both a 1:1 and a 1:Many basis, connecting hirify.global to Customers through digital channels.
• Represent the voice of the Customer to provide input into core product, marketing, and sales processes.
• Identify expansion opportunities to drive value both for the Customer and for hirify.global.
• Create value for Customers by collecting and sharing success stories and drive high usage of hirify.global products via thorough and action-oriented playbooks.
• Develop and leverage hirify.global product expertise to support Customers in their journeys.
• Build and maintain relationships with the relevant stakeholders in your portfolio.

Requirements

• 2+ years of experience in customer success or account management in a SaaS or software company.
• Experience creating digital marketing content preferred (including digital marketing tools).
• Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
• Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, etc.
• Bachelor’s degree with information technology/business/finance focus preferred.

Culture & Benefits

• Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.