Customer Success Specialist (AI)

TL;DR

Junior Customer Success Specialist (AI): Learning and running Go-to-Market workflows, then automating them with AI tools to improve speed, accuracy, and consistency across customer success, client operations, and sales development. Focus on breaking down manual processes, building lightweight automations with tools like CoWork and N8N, and continuously improving operational efficiency.

Location: Hybrid, minimum 4 days per week in Surry Hills, Sydney, Australia

Salary: $102,000 – $136,000 AUD

Company

hirify.global is a hyper-growth ecommerce leader, unlocking real-time relevance through its AI Brain and ecommerce Network, connecting hundreds of millions of customers globally.

What you will do

• Execute and support operational workflows across Customer Success, integration operations, and Sales Development.
• Turn manual Go-to-Market workflows into AI-assisted automations using tools like CoWork and N8N.
• Build lightweight automation patterns and “guardrails” (QA steps, exception handling) to ensure dependability.
• Create operational assets such as runbooks, checklists, and templates for scalability.
• Improve CRM hygiene workflows, including enrichment standards and data completeness.
• Measure the impact of automations, track performance improvements, and iterate based on feedback.

Requirements

• Tech-savvy innovator, excited about AI and automation, and able to learn new tools quickly to solve real problems.
• Background agnostic, with a focus on quick learning and delivering results.
• Analytical and resourceful, able to dive into unknown areas, use data, and break down problems.
• Self-starter with strong ownership, taking ideas from concept to implementation and owning outcomes.
• Adaptable and resilient, comfortable with ambiguity and able to iterate quickly.
• Collaborative communicator, working well with diverse teams and explaining complex ideas simply.

Culture & Benefits

• Equity in the company for every hirify.global'star.
• Catered lunch daily and healthy snacks in the office, plus a sponsored gym membership.
• Additional leave benefits, including bonus annual leave and sabbatical leave.
• Opportunities to travel and visit offices in New York, Seattle, Sydney, Tokyo, and London for training and team events.
• Impact across various business areas, gaining a broad view of the company.
• A culture that values innovation and empowers employees to act boldly and learn from experiments.

Hiring process

• Complete a 20-minute online aptitude test and an employee personality profile assessment.
• Successful candidates will be contacted by the recruiting team for next steps.