Junior Support Bar Analyst

TL;DR

Junior Support Bar Analyst: Overseeing first and second-line IT support and service desk operations for a local branch with an accent on prompt issue resolution and effective service delivery. Focus on maintaining accurate records and collaborating with team members to ensure a seamless service.

Location: Onsite in Katowice, Poland

Company

hirify.global is a global services platform providing technical services for video games and interactive content creators.

What you will do

• Act as front-line support for local and time zone-based employees.
• Serve as the main point of contact for customers via email, walk-ups, and chat.
• Respond to inquiries, troubleshoot issues, and utilize software for diagnosis and resolution.
• Maintain accurate records in call logs and ticketing systems.
• Collaborate with team members to resolve technical issues.
• Manage and maintain IT assets in the local office to agreed standards.

Requirements

• Knowledge of first-line support operations.
• Strong customer service orientation and relationship-building skills.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to work in a matrix management environment and multitask effectively.
• Ability to learn quickly and adapt to new software and technologies.
• Very good English language skills required.

Nice to have

• Internships or previous work experience in customer service or Helpdesk roles.

Culture & Benefits

• Medical package and MyBenefit cafeteria platform.
• Employee Assistance Program (EAP).
• No dress code, chill zone, and beverages and fruits in the office.