Scaled Customer Success Manager

TL;DR

Scaled Customer Success Manager: Manage and expand a large portfolio of customers in AMER with an accent on tailored consultations, training, and adoption campaigns. Focus on driving product adoption, customer success strategies, and cross-functional collaboration to maximize customer ROI and growth.

Location: New York, New York, USA. Onsite work required on Mondays and Thursdays (Anchor Days).

Salary: $106,000–$132,000 per year (OTE).

Company

hirify.global provides a unified platform for teams to manage docs, notes, projects, calendar, and email with AI integration, serving millions of users including large organizations like Toyota, Figma, and OpenAI.

What you will do

• Manage a large portfolio of customers in the AMER region.
• Onboard and expand customers through tailored consultations, trainings, and assistant programs.
• Design and run at-scale outreach campaigns to drive hirify.global adoption.
• Collaborate cross-functionally with sales partners to ensure strong adoption.
• Serve as a product ambassador to enhance customer workflows and ROI.
• Identify strategic customers for engagement to increase active users and seat expansion.

Requirements

• Location: Must work onsite in New York with presence on Anchor Days (Mondays and Thursdays).
• 3+ years experience in Customer Success or Account Management at a fast-growing software company.
• Proven success managing a large volume of accounts.
• Strong motivation, adaptability, and growth mindset.
• English proficiency: B2 or higher (job posting in English).

Nice to have

• Experience building Customer Success playbooks or processes.
• Experience in scaled program management or campaign building (e.g., Outreach).
• Familiarity with hirify.global, Salesforce, and Gainsight.
• Early hire experience at fast-growing startups.
• Strong technical skills.

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Competitive cash compensation, equity, and benefits based on location and experience.
• In-person collaboration culture with designated Anchor Days.
• Support for reasonable accommodations for disabilities.