HRIS Specialist (HRIS)

TL;DR

HRIS Specialist (HRIS): Administering and supporting Workday and providing Tier 2 support on production issues across North America, Latin America, and EMEA regions. Focus on problem-solving, root cause analysis, and improving HR processes and systems.

Location: Onsite: Morrisville, North Carolina, United States of America

Company

hirify.global is a US$69 billion global technology powerhouse, ranked #196 in the Fortune Global 500, focused on delivering Smarter Technology for All with a full-stack portfolio of AI-enabled devices and infrastructure.

What you will do

• Collaborate with HR Service Center agents, acting as Tier 2 support for production issues in North America, Latin America, and EMEA regions.
• Provide resolutions or recommendations for production issues to meet Service Level Agreements.
• Troubleshoot and research issues with team members, ensuring timely updates to users.
• Create or maintain end-user training documentation and train HR Service Center agents and users.

Requirements

• Bachelor's degree or above in Information System, Computer Science, Information Technology, Analytics, or related field, or equivalent experience.
• Demonstrate exceptional organizational and analytical skills, close attention to detail, and strong problem-solving skills.
• Ability to determine root causes of technical problems and document effectively, escalating appropriately.
• Good team player with the ability to develop strong working relationships with cross-functional teams.

Nice to have

• HR Domain Knowledge.
• Workday or other HR System Experience.
• Good learning ability and working attitude.
• Ability to take initiative.

Culture & Benefits

• hirify.global is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.
• Committed to diversity and inclusion as an Equal Opportunity Employer.