Incident Manager

TL;DR

Incident Manager: Coordinating incident management, service health, and stakeholder communication with an accent on maintaining service stability and effective post-incident follow-ups. Focus on planning service requirements, ensuring continuous service improvement, and managing communication with senior stakeholders.

Location: Must be based in Poland, onsite in Kraków

Company

hirify.global is a technology services provider.

What you will do

• Monitor incident channels and coordinate serious incidents with stakeholders
• Lead post-incident follow-ups and maintain technical documentation
• Ensure service stability by collaborating with development and infrastructure teams
• Report service stability and issues to business and product owners
• Plan service requirements including capacity upgrades and evergreening
• Maintain documentation and ensure secure IT procedures for projects and BAU activities

Requirements

• Residing in Poland is required
• Strong English communication skills, including writing incident communications for senior stakeholders
• At least 3 years experience in IT Service Management, Infrastructure, Software Support, or Project Management
• Knowledge of ITIL or equivalent frameworks
• Proactive, driven, and delivery-focused attitude

Nice to have

• Hands-on experience with software development lifecycle
• Knowledge of cloud infrastructure, ideally AWS
• Familiarity with enterprise IT architecture and processes