Global Partnerships Manager (BPO)

TL;DR

Global Partnerships Manager (BPO): Leading growth and development of a global portfolio of BPO partners aligned with business goals with an accent on partnership acquisition, revenue growth, and cross-functional collaboration. Focus on building C-level relationships, negotiating agreements, and managing go-to-market initiatives with BPOs.

Location: Hybrid (New York Office, 2 days onsite)

Salary: $180,000 - $250,000 USD

Company

hirify.global is a fast-growing startup revolutionizing customer service with an AI-driven voice-first GenAI platform for contact centers, employing over 400 people globally.

What you will do

• Identify, qualify, and acquire new global BPO partners.
• Build and maintain strong C-level relationships to drive revenue growth and customer retention.
• Develop business plans to achieve partner-driven revenue goals and secure new customers.
• Lead negotiations to establish partnership agreements optimizing resource allocation and risk management.
• Own partner relationships end-to-end and coordinate communication channels.
• Collaborate cross-functionally with sales, marketing, and product teams to drive partner success.

Requirements

• Location: Based in or able to work hybrid in New York Office.
• 4+ years experience in partner management, channel management, account management, or enterprise sales in the BPO industry.
• Experience in customer contact center industry and with enterprise SaaS or cloud solutions.
• Excellent relationship-building, communication, and negotiation skills.
• Proven track record of driving business growth and achieving results.
• English proficiency at least B2 level.

Culture & Benefits

• Dynamic, diverse team with flat hierarchies and collaborative culture.
• Hybrid work environment with 2 days per week onsite.
• Attractive compensation package including equity and unlimited PTO.
• Training and development budget for conferences and courses.
• Class Pass membership and regular team events onsite and at HQ in Germany.

Hiring process

• Recruiter video call
• Challenge task
• Expert interview(s)
• Bar Raiser assessment