Relationship Manager, Sr MidMarket (AI)

Location: Chicago, Illinois, United States. Hybrid policy with at least three days per week in the office. Proof of eligibility to work in the United States is required.

Base salary for candidates in the Greater Chicago Area: $226,000–$251,000 per year. Additional compensation may include a corporate bonus or sales incentive and restricted stock units.

Company

Fin, now part of Salesforce, provides an AI customer agent and integrated help desk platform for customer support, sales, and ecommerce.

What you will do

• Own and grow a portfolio of mid-market customers, driving revenue expansion, retention, renewals, and long-term loyalty.
• Engage executives and operators to identify pain points, position AI-powered solutions, and connect platform capabilities to business impact.
• Design and execute data-backed territory strategies for upsell, cross-sell, and expansion across multiple business units.
• Partner with Marketing, Product, and Customer Success to translate customer needs into product innovation and go-to-market alignment.
• Analyze and communicate retention, adoption, and platform expansion metrics.
• Mentor peers, share successful sales practices, and contribute to team execution.

Requirements

• At least 5 years of experience in a quota-carrying role managing a large book of business with 85 or more accounts.
• At least 3 years of experience selling SaaS solutions in complex, high-velocity environments.
• Proven success with procurement processes and enterprise-level decision-makers.
• Experience selling AI-powered products and deep knowledge of AI applications, with the ability to translate technical capabilities into customer value.
• Consistent overachievement, including exceeding quota and driving revenue growth through complex renewals.
• Eligibility to work in the United States is required.

Nice to have

• Strong written and verbal communication skills for senior stakeholders and technical teams.
• Commercial judgment, intellectual curiosity, and a growth mindset.
• Trusted-advisor experience building partnerships across complex organizations.
• Leadership and cross-functional influence.

Culture & Benefits

• Hybrid work with flexibility to work from home and an expectation of at least three office days per week.
• Benefits and resources supporting health, wellbeing, family, time away from work, and financial security.
• Potential eligibility for bonus or sales incentive compensation and restricted stock units.
• Open and accepting workplace focused on collaboration, inclusion, and high-quality execution.