Business Analyst (Service Design)

TL;DR

Business Analyst (Service Design): Leading service research and journey mapping efforts while driving strategic alignment and stakeholder collaboration throughout the design lifecycle. Focus on conducting qualitative and quantitative research to understand user needs and behaviors.

Location: Remote (Chicago, IL)

Pay Details: $49.00 to $53.00 per hour

Company

hirify.global is a company focused on providing innovative solutions in various sectors.

What you will do

• Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points across service journeys.
• Gather and document detailed business and functional requirements by collaborating with stakeholders.
• Create and analyze customer journey maps and service blueprints to identify areas for improvement.
• Facilitate design thinking workshops and support prototyping of service solutions.
• Ensure strategic alignment of service design initiatives with business goals and operating models.
• Support implementation and change management, including training and performance monitoring.

Requirements

• Bachelor’s degree in business Analysis, Service Design, Human-Centered Design, Information Technology, or a related field.
• Minimum 5 years of experience in business analysis, service design, or a related role within complex service ecosystems.
• Hands-on experience with Service Integration and Management (SIAM) and ITSM/ITIL frameworks, including tools like ServiceNow.
• Proven ability to conduct service research, create journey maps, and facilitate design thinking workshops using tools such as Jira, Miro, and Visio.