Senior Manager, Global Premier Support

TL;DR

Senior Manager, Global Premier Support (Support Leadership): Leading and managing a team of Designated Support Engineers to deliver white-glove support experiences for enterprise customers with an accent on process optimization, cross-functional collaboration, and team development. Focus on driving high customer satisfaction, resolving complex technical blockers, and scaling high-performing global support teams.

Location: Sydney, Australia

Company

hirify.global is the data and AI company, providing a unified Data Intelligence Platform for data, analytics, and AI.

What you will do

• Hire, onboard, and mentor a top-tier team of designated support engineers.
• Identify and operationalize process improvements to meet or exceed performance KPIs.
• Partner with field, engineering, and product teams to ensure a seamless post-sales experience.
• Advocate for customer needs and contribute to program enhancements.
• Coordinate execution across accounts and regional leadership to resolve technical blockers.
• Conduct internal and external support experience QBRs.

Requirements

• Proven ability to hire and scale high-performing support or field teams.
• 5+ years of technical experience in Python, Java, Scala, SQL, Linux/Unix, or cloud platforms (AWS, Azure, GCP).
• 5+ years of technical support or field leadership experience managing global teams.
• Experience working cross-functionally with Sales, Field Engineering, and Product Management.
• Ability to influence senior executives and customer leaders.
• B.S. degree in Computer Science or a related field.

Culture & Benefits

• Comprehensive benefits and perks tailored to regional needs.
• Commitment to a diverse and inclusive culture.
• Opportunities to work with a global team at a leading data and AI company.