Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Engaging with enterprise customers to ensure successful adoption of hirify.global's voice AI solutions with an accent on technical integration and customer relationship management. Focus on driving business outcomes through technical expertise and strategic partnerships.

Location: Remote (USA)

Compensation Range: $135K - $180K

Company

hirify.global is the leading voice AI platform for developers building speech-to-text, text-to-speech, and full speech-to-speech offerings.

What you will do

• Act as a technical expert and strategic advisor to enterprise customers.
• Build and sustain customer relationships across all personas.
• Conduct regular on-site visits with customers to drive adoption.
• Own and manage the full customer lifecycle.
• Continuously operate in discovery mode to understand customer issues.
• Run live product demos and troubleshoot basic support questions.

Requirements

• 7–10+ years in Technical Account Management or Sales Engineering.
• Proven track record in roles blending customer engagement with technical expertise.
• Hands-on experience with running product demos and technical workshops.
• Strong technical aptitude to discuss APIs and developer workflows.
• Exceptional interpersonal and communication skills.