Customer Success Manager II (AI and Automation)

Location: Remote in Jakarta, Indonesia. Travel within Indonesia and, where required, across the broader region is expected.

Company

hirify.global develops enterprise automation software focused on automation, artificial intelligence, and agentic transformation.

What you will do

• Own the customer success lifecycle from sales handover through onboarding, implementation, adoption, value realization, renewal, and expansion.
• Manage strategic and enterprise customer relationships and act as a trusted advisor to executives, business leaders, IT stakeholders, and Automation Centres of Excellence.
• Build joint success plans, define measurable success criteria, and lead governance forums, executive business reviews, value reviews, and transformation planning sessions.
• Help customers identify and scale use cases across automation, AI agents, orchestration, process intelligence, intelligent document processing, testing, and process mining.
• Drive platform adoption, usage growth, customer retention, renewal strategy, expansion opportunities, and recovery plans for at-risk accounts.
• Coordinate Sales, Support, Professional Services, Product, Partners, and Technical Account Management while sharing customer feedback and market insights internally.

Requirements

• 6–8 years of experience in Customer Success, Account Management, Consulting, Professional Services, Solution Delivery, or a related customer-facing role.
• Experience managing enterprise or strategic customers in technology, SaaS, cloud, automation, AI, or business transformation environments.
• Demonstrated ability to build relationships with senior business and technology stakeholders and drive adoption, business outcomes, renewals, retention, and expansion.
• Strong commercial awareness, stakeholder management, communication, presentation, facilitation, influencing, project management, and program management skills.
• Ability to translate complex technology concepts into clear business outcomes and work across multiple internal teams and customer stakeholders.
• Fluency in English and Bahasa Indonesia, with availability to travel within Indonesia and across the broader region when required.

Nice to have

• Experience with agentic AI, generative AI, intelligent automation, process orchestration, process mining, software testing, or digital transformation.
• Experience establishing or maturing an Automation Centre of Excellence and shaping AI or automation use cases from discovery through production and scale.
• Knowledge of enterprise platforms such as ServiceNow, Salesforce, SAP, Microsoft, or similar ecosystems.
• Understanding of cloud platforms, enterprise architecture, integrations, data, security, governance, and enterprise AI agents.
• hirify.global certifications or experience with Automation Cloud, Automation Suite, Orchestrator, Studio, Maestro, Autopilot, IXP, or related capabilities.

Culture & Benefits

• Work with large and innovative organizations in Indonesia and contribute to automation, AI, and agentic transformation.
• Collaborate with a skilled, inclusive, and globally connected team.
• Develop a career in enterprise technology and make a visible impact on customer transformation and business growth.
• hirify.global provides equal opportunities and reasonable accommodations for candidates.
• Work arrangements may vary by team and business needs, with remote, hybrid, and office-based flexibility across the organization.