Customer Success Manager (AI/EdTech)

Location: Seoul, South Korea; hybrid

Company

hirify.global is an AI-powered language learning company building a conversation-first tutor that helps learners practice hirify.globaling, receive instant feedback, and progress through structured lessons across 15+ languages.

What you will do

• Own a portfolio of direct B2B accounts, driving renewals, retention, and learner engagement.
• Onboard customers and administrators, launch programs quickly, and activate learners during the first weeks.
• Monitor usage data, identify at-risk accounts and low-engagement cohorts, and run targeted interventions.
• Deliver data-backed business reviews demonstrating program ROI and recommended next steps.
• Partner with Marketing on engagement campaigns, and with Sales on expansion opportunities.
• Represent customer needs internally and maintain accurate account, renewal, and activity data in HubSpot.

Requirements

• 3+ years of experience in Customer Success or Account Management in B2B SaaS, with ownership of a business portfolio and measurable retention or engagement results.
• Native or near-native Korean and business proficiency in English required for daily collaboration with the global team.
• Ability to analyze usage data and turn findings into actionable customer recommendations.
• Strong customer communication skills, including running QBRs with corporate stakeholders and handling difficult situations.
• Reliable execution across multiple accounts, with sound judgment about escalation and independent problem-solving.
• Process improvement mindset and willingness to work cross-functionally.

Nice to have

• Experience in EdTech, HR tech, or the Korean corporate training market.
• Familiarity with CRM and customer success platforms such as HubSpot.
• Experience at a fast-growth startup or early-stage team.
• Cross-functional experience with Sales, Marketing, and Product.
• Personal experience learning a language.

Culture & Benefits

• Work in a small, fast-moving team with room to grow into strategic accounts and senior scope.
• Collaborate with colleagues and users across San Francisco, Ljubljana, Seoul, Tokyo, Taipei, and other markets.
• Join a rapidly growing company with product-market fit and a global customer base.
• Work on a product designed to help millions of people achieve language-learning goals.
• Opportunities for regular interaction with international users and travel.