Customer Success Manager

TL;DR

Customer Success Manager (AI): Cultivating strategic customer relationships and driving product adoption for hirify.global's AI solutions with an accent on understanding customer ecosystems and leveraging API usage. Focus on proactive risk mitigation, identifying growth potential, and advocating for customer needs cross-functionally to achieve retention and advocacy targets.

Location: Hybrid in Austin, US, requiring 2-3 days in office per week

Company

hirify.global is a global AI product and research company focused on building secure, intelligent solutions to complex business problems, trusted by over 200,000 business customers and millions of individuals.

What you will do

• Build long-term customer relationships and act as a strategic partner.
• Collaborate with onboarding managers to ensure customer success from the start.
• Drive product adoption by positioning hirify.global products to key stakeholders.
• Educate customers on effective API usage and troubleshoot inquiries.
• Identify growth potential for up-sell and cross-sell opportunities.
• Proactively mitigate customer risk, manage renewals, and achieve quarterly targets.

Requirements

• Relevant experience managing client relationships at senior levels.
• Proven track record in customer success, retention, sales, or account management.
• Experience with APIs and a comfort level in working with customers who integrate solutions.
• Proficiency in Spanish is ideal; knowledge of Portuguese and French is beneficial.
• Exceptional organizational, presentation, and communication skills.
• Ability to thrive in a startup environment with a curious mindset.

Culture & Benefits

• Diverse and internationally distributed team across 90+ nationalities.
• Open communication, regular feedback, and empathetic leadership.
• Hybrid work schedule with flexible hours.
• Virtual shares for all employees.
• Regular in-person team events and monthly full-day hacking sessions.
• 30 days of annual leave and competitive benefits tailored to location.