Customer Success Manager (Software)

TL;DR

Customer Success Manager (Data Analytics, AI): Supporting customers throughout their journey with hirify.global's data analytics and AI platform, with an accent on identifying needs, solving problems, and ensuring consistent value. Focus on fostering long-term partnerships, collaborating with account managers for growth, and coordinating cross-team resources.

Location: Remote (US) or onsite in Austin, TX. Relocation benefits are not offered for this position.

Company

hirify.global is a fast-growing international Enterprise Software company focused on open-source data analytics and AI/ML techniques.

What you will do

• Own the customer journey from contract through onboarding, adoption, renewal, and expansion.
• Identify customer needs, solve problems, and ensure continuous value from hirify.global.
• Partner with Account Managers to support renewals and upsell opportunities.
• Coordinate closely with technical, training, and support teams to deliver resources effectively.
• Contribute to continuous improvement by sharing insights and feedback on processes and customer experience.

Requirements

• Customer-centric mindset, valuing trust, value, and clear communication.
• Ability to build relationships and navigate complex organizations to connect with stakeholders.
• Strong communication and collaboration skills across teams.
• Highly organized and resilient, capable of managing multiple accounts and priorities.
• Emotionally intelligent, bringing empathy and constructive challenge.
• Ideally, prior experience in customer success at a software or SaaS company, or a strong customer-first mindset.

Culture & Benefits

• Purpose-driven work helping organizations make better decisions with a powerful, user-focused data analytics platform.
• Opportunity to make an impact with enterprise customers and a global community.
• Culture of ownership and trust, supported by transparent communication and collaboration.
• Emphasis on continuous learning and knowledge sharing within an experienced, international team.
• Flexible hybrid or remote work options with flexible hours for work-life balance.
• Work with Fortune 500 enterprise customers across 60 countries.