Partner Customer Success Manager (SaaS)

TL;DR

Partner Customer Success Manager (SaaS): Manages post-sales relationships for indirect customers, driving product adoption, value realization, and retention through partner-delivered implementations. Focus on building and iterating scalable partner success processes and advocating for partner-specific customer needs to influence the product roadmap.

Location: Remote (U.S.)

Salary: $134,000–$158,000

Company

hirify.global provides a world-leading Trust Management Platform that helps businesses continuously monitor and verify security to build, maintain, and demonstrate trust.

What you will do

• Own post-sales relationships for indirect customers, supporting a book of business sold through reseller and partner channels.
• Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
• Act as the strategic liaison between hirify.global’s Customer Success and Partner teams, ensuring alignment and consistent customer experience.
• Collaborate with Partner Managers to develop shared success plans for key accounts.
• Build and iterate on internal processes, documentation, and engagement models that support partner-driven CSM motions at scale.
• Identify gaps in the post-sales partner experience and advocate for partner-specific customer needs to influence the product roadmap.

Requirements

• 6+ years of experience in Customer Success or Account Management, with at least 2 years focused on Partner Success in a SaaS environment.
• Experience supporting indirect customer relationships (e.g., via resellers, marketplaces, or MSPs).
• Strong process-building skills and excitement about helping stand up new workflows and systems.
• Comfortable owning customer relationships end-to-end, even when delivery is through partners.
• Empathy, business acumen, and clear communication skills to influence cross-functionally and externally.
• Curiosity and a willingness to learn and apply AI responsibly to improve efficiency and impact.

Culture & Benefits

• Industry-competitive salary and equity with comprehensive medical, dental, and vision coverage (100% employee-only benefit premiums covered).
• 16 weeks fully-paid Parental Leave, health & wellness stipend, and family planning benefits.
• Remote workspace, internet, and cellphone stipends.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy, plus 80 hours of Sick Time and 11 company-paid holidays.
• Virtual team building activities, lunch and learns, and other company-wide events.