Growth Customer Success Manager (Safety Technology)

TL;DR

Growth Customer Success Manager (Safety Technology): Driving retention and sustainable growth across scaled customer segments by building and operationalizing new growth motions. With an accent on interpreting customer and revenue telemetry, usage, engagement, and product signals into repeatable retention and expansion-readiness playbooks. Focus on improving how the company identifies risk, recognizes growth readiness, and acts decisively through direct customer engagement and scalable systems.

Location: Remote (USA), with specific company presence in Los Angeles, CA, and San Diego, CA.

Salary: OTE $149,000 and stock options.

Company

hirify.global is a leading safety technology platform that connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network.

What you will do

• Define and refine what "retention-ready" and "expansion-ready" look like by analyzing customer telemetry and lifecycle patterns.
• Contribute to the development and refinement of playbooks, workflows, and signal definitions to enable consistent action across thousands of customers.
• Maintain ownership of a defined customer portfolio, running regular signal reviews to prioritize risk and growth readiness.
• Utilize AI-assisted tools and automation to improve efficiency, clarity, and quality of work.
• Execute targeted, high-signal customer interventions to protect retention and strengthen long-term account health.
• Standardize how growth readiness is surfaced and communicated, partnering with Sales for expansion opportunities.

Requirements

• Experience in Customer Success, Account Management, or a commercial post-sales role within a SaaS environment.
• Strong understanding of customer lifecycle management, retention dynamics, and growth patterns in scaled segments.
• Comfort working with data, dashboards, and customer telemetry to inform decisions.
• Hands-on experience using modern CS and CRM platforms.
• Experience using AI-assisted tools to improve productivity, synthesis, and communication quality.
• Strong customer-facing communication skills with the ability to synthesize complex context into clear narratives.
• Must be authorized to work and reside in the USA.

Culture & Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan for employees, including Medical, Dental, Vision, and an HSA match.
• 12 weeks of 100% paid parental leave, with additional recovery time for birthing parents.
• Fertility & Family Benefits with Maven, offering a $50,000 lifetime maximum benefit.
• Mental health benefits through Spring Health (therapy, coaching, medication management).
• Caregiver support through Cariloop.
• 1:1 sessions with Equity Tax Advisors via Carta Tax Advisor.
• Four Employee Resource Groups (ERGs): Women of Flock, Flock Proud, LEOs, and Melanin Motion.
• $150 per month WFH Stipend and a $250 per year Productivity Stipend.
• One-time $750 Home Office Stipend.