Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager / Solution Engineer (Cybersecurity): Orchestrating customer adoption and maximizing value of a cybersecurity platform from onboarding to renewal, with an accent on technical analysis, practical workshops, and roadmap enrichment. Focus on critical incident management, ensuring successful product adoption, and identifying upsell opportunities for long-term client success.

Location: Fully remote in Europe, or onsite in Paris or Rennes. Professional trips paid for by the company might be required.

Salary: Not specified

Company

hirify.global is a product company specializing in innovative cybersecurity SaaS solutions.

What you will do

• Map customer architectures and optimize their usage of the hirify.global platform.
• Co-facilitate practical workshops to build user skills and present new features.
• Monitor service indicators (SLAs, KPIs) and formulate corrective technical action plans for incidents.
• Conduct periodic health checks, collect feedback, and share insights to enrich the product roadmap.
• Serve as a primary point of contact for managing major incidents, coordinating investigations and communications.
• Provide technical support for renewal preparations and identify upsell opportunities for additional modules.
• Liaise between customers and internal teams (Support, Product, R&D, Infrastructure) to qualify and prioritize needs.

Requirements

• Engineering degree or equivalent in computer science, cybersecurity, or a related field.
• 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.
• Experience in consulting or project management for SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments.
• Knowledge of Windows and Linux system administration principles, as well as basics of Python development.
• Familiarity with cyber defense standards (MITRE, NIST).
• Fluent in both English and French.

Nice to have

• Other languages such as German or Spanish.

Culture & Benefits

• Equal opportunity employer committed to hiring and supporting diverse teams.
• Focus on continuous improvement of skills.
• Professional trips paid for by the company.

Hiring process

• HR Interview (30 minutes).
• N+1 Interview with Head of Customer Success (60 minutes).
• Skills and team fit interview with members of the CS team (45 minutes).
• Wrap up with CRO (30 minutes).
• Process usually takes about 2-3 weeks, including reference calls.