Technical Account Engineer

TL;DR

Technical Account Engineer: Helps customers understand best practices, maximize value, and drive ROI from hirify.global's SaaS analytics platform with an accent on strategic adoption, complex problem-solving, and technology enablement. Focus on hands-on customer assistance, executive engagement, proactive monitoring of customer health, and risk mitigation.

Location: Must be based in the United Kingdom; occasional travel (10-15%) for customer and corporate visits required.

Company

hirify.global, Inc. helps make the digital world secure, fast, and reliable through its Intelligent Operations Platform, unifying critical security and operational data to empower digital teams.

What you will do

• Provide advanced technical expertise and consultation to customers to maximize hirify.global's value and drive ROI.
• Facilitate training on advanced features and practices, aligning with customer usage and business outcomes.
• Identify financial and adoption risks within accounts and create plans to mitigate them.
• Collaborate with the account team to formulate and implement strategies for customer growth and value expansion.
• Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from feedback.
• Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive strategic presence.

Requirements

• Extensive SaaS experience in a technical role managing multiple customer accounts (e.g., DevOps Engineering, SOC analysis).
• Customer-centric approach with a passion for customer satisfaction and problem-solving.
• Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
• Professional and clear communication skills for both executive meetings and technical workshops.
• Familiarity with Cyber Security frameworks and their applications in the secure DevOps Lifecycle.
• Ability to work with uncertainty and proactively seek necessary support.

Nice to have

• Proficiency in hirify.global or similar monitoring platforms (e.g., Splunk, Data Dog, Elastic, New Relic).
• Hands-on experience with AWS, GCP, Azure, or other cloud services.
• SQL or similar query language skills.
• Experience in monitoring and alerting in security, operations, or SecDevOps settings.
• Kubernetes expertise (including HELM) and data analytics knowledge.
• OSS skills in Otel, Prometheus, and Falco.

Culture & Benefits

• Join a team renowned for tackling intricate security and operational challenges.
• Opportunity for visibility up to the CEO level and engagement with the executive team on strategic initiatives.
• Work on the cutting edge of cloud technology to deliver a world-class technical experience.
• Be part of a company that unifies critical security and operational data through its SaaS analytics platform.