Technical Account Manager II (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Providing proactive technical support and ensuring customer success for premium clients on an AI-native cybersecurity platform with an accent on customer advocacy, problem-solving, and technical issue resolution. Focus on onboarding new customers, developing best practices, and driving timely resolution of escalated cases.

Location: Remote from Brazil

Company

hirify.global is a global leader in cybersecurity, developing an AI-native platform to stop breaches and protect organizations since 2011.

What you will do

• Serve as the primary technical contact and augment customer support teams.
• Onboard new customers and ensure their success through health checks, training, and best practices.
• Act as a customer advocate with internal stakeholders to document and assess feedback.
• Engage with customers from SOC to C-suite and research technical issues.
• Escalate issues to management and lead cross-functional groups for resolution.
• Create knowledge base content and support sales in identifying expansion opportunities.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service, communication (written and verbal), and problem-solving skills.
• Professional fluency with the English Language.
• Ability to travel up to 25%.

Nice to have

• Bachelor’s Degree in Computer Science or equivalent.
• CISSP or ITIL Certification.
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.
• Deep expertise in Linux and Mac platforms.
• Python Scripting and RestAPI experience.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.