AI Customer Support Engineer (AI)

TL;DR

AI Customer Support Engineer (AI): Supporting users with technical inquiries and troubleshooting issues on an AI platform with an accent on customer engagement and technical problem-solving. Focus on quickly addressing user messages and collaborating with engineering teams to enhance product features.

Location: Hybrid (Sunnyvale, CA)

Salary: $99,000 - $132,000

Company

hirify.global is a leading platform for AI development and deployment.

What you will do

• Respond to inbound support requests via email, live chat, and forums.
• Triage bugs and requests based on severity and customer type.
• Collaborate with engineering and product teams to troubleshoot issues.
• Track responses to ensure SLAs are met.
• Identify trends in user messages to improve documentation.
• Participate in a 24/7 on-call rotation for support.

Requirements

• 2+ years of programming experience.
• Proficiency in Python.
• Experience with machine learning frameworks (Keras, TensorFlow, PyTorch).
• Strong organizational skills for managing support requests.
• Ability to work autonomously in a self-directed environment.

Nice to have

• Previous experience in machine learning.
• Customer service experience in a technical SaaS environment.
• Experience with Docker, AWS, GCP, Azure.
• Familiarity with Kubernetes or cloud infrastructures.

Culture & Benefits

• Flexible work environment with hybrid options.
• Comprehensive benefits including medical, dental, and vision insurance.
• 401(k) with employer match.
• Flexible PTO and catered lunches.
• Opportunities for professional growth and development.