It Support Engineer

TL;DR

IT Support Engineer: Supporting day-to-day IT operations by handling support tickets, managing workplace devices, and providing end-user assistance across hardware, software, and networking. Focus on proactively identifying and implementing workplace improvements and ensuring efficient IT infrastructure.

Location: Requires regular travel between Alkmaar and Amsterdam, Netherlands.

Company

hirify.global creates technology that empowers people and internal teams.

What you will do

• Handle incoming support tickets and resolve 1st/2nd line issues.
• Manage workplace devices and maintain hardware inventory.
• Provide end-user support for hardware, software, and networking.
• Execute user onboarding and offboarding, including account management.
• Act as the primary contact for IT support company-wide.
• Proactively identify and implement workplace improvements.

Requirements

• Completed MBO or HBO degree in IT (or equivalent experience).
• Strong knowledge of Windows, macOS, and Linux environments.
• Understanding network concepts (e.g., TCP/IP, DNS, DHCP).
• Strong communication skills in Dutch are mandatory.
• Regular travel between Alkmaar and Amsterdam locations is required.
• Willingness to take part in occasional on-call duties.

Nice to have

• English proficiency.

Culture & Benefits

• Join a tight-knit team of Support Engineers who thrive on collaboration and curiosity.
• Daily stand-ups for syncing priorities and knowledge sharing.
• Emphasis on mutual support and helping each other grow.
• Team lunches, outings, and coffee runs for celebration.
• Supportive environment focused on problem-solving and fun.

Hiring process

• Submit CV/resume and optional cover letter.
• Answer mandatory questions regarding Dutch fluency and VISA/work permit.
• Provide salary expectations.
• Select preferred work location (Alkmaar or Amsterdam).