Senior IT VIP Support Specialist (SaaS)

TL;DR

VIP Support Ambassador: Providing proactive, high-touch technology support for senior leaders and their Executive Assistants with an accent on quick incident response and rapid workarounds during P0/P1 incidents. Focus on managing executive relationships, EA training, and ensuring high availability of critical executive workflows and events.

Location: Must be based in the US Pacific time zone

Salary: $64,000—$127,000 USD

Company

hirify.global is built for change, empowering our customers and our people to innovate at the speed of the market.

What you will do

• Provide end-to-end ownership of VIP incidents (P0–P3) during West Coast core hours.
• Perform regular health checks on executive laptops, backup devices, mobile devices, and conferencing apps.
• Own technical prep for West Coast-based Board meetings, earnings calls, All Hands, customer keynotes, and other VIP events.
• Design and deliver IT training and development programs for the EA team, focused on collaboration tools, meeting best practices, AV room usage, and VIP playbooks.
• Build trusted relationships with executives and their EAs as their direct technology partner.

Requirements

• 5+ years in IT end-user support, service desk, or field support.
• Meaningful experience (ideally 2+ years) supporting senior leaders, high-touch stakeholders, or VIP users.
• Strong experience with macOS and Windows, common productivity suites (Google Workspace and/or Microsoft 365), and modern endpoint management.
• Proven ability to troubleshoot complex, end-to-end issues across devices, networks, identity, and collaboration tools.
• Hands-on experience with video conferencing platforms (Zoom, Zoom Rooms, Teams, etc.) and meeting room systems.
• Exceptional written and verbal communication skills.

Nice to have

• Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership.
• Familiarity with tools such as Okta, JAMF, Meraki, Confluence, Jira, Slack, and modern monitoring/alerting systems (e.g., PagerDuty, Utelogy, Zoom dashboards).
• Comfort with light automation or scripting (e.g., Python, PowerShell, or workflow tools) to reduce repetitive manual tasks.

Culture & Benefits

• hirify.global is committed to developing a supportive and enriching culture for everyone.
• Values our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
• Flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings.