Senior IT VIP Support Specialist (SaaS)

TL;DR

Global VIP Support Ambassador: Providing proactive, high-touch technology support for senior leaders and their Executive Assistants, covering white-glove incident response, proactive system health, and high-stakes event support with an accent on maintaining executive trust and driving complex issues to resolution. Focus on blending senior-level IT support with strong AV and collaboration expertise to protect critical executive workflows.

Location: U.S.-based, specifically within the US Pacific time zone, with occasional on-site support at home offices or offsite locations as needed. Benefits are only applicable to U.S.-based candidates.

Salary: $64,000–$127,000 USD

Company

hirify.global is a product company that redefines databases for the AI era, providing a globally distributed, multi-cloud database platform to enable innovation for nearly 60,000 customers worldwide.

What you will do

• Provide end-to-end white-glove incident response and resolution for VIP issues (P0–P3) during West Coast core hours.
• Perform proactive health checks on executive devices and conferencing apps, ensuring stability before key events or travel.
• Own technical preparation and live support for high-stakes events like Board meetings, earnings calls, and All Hands.
• Manage relationships with executives and EAs as their direct technology partner, conducting regular check-ins.
• Design and deliver IT training and development programs for the EA team on collaboration tools and best practices.
• Prepare travel briefs and coordinate with venues for executive trips, providing occasional on-site support as needed.

Requirements

• 5+ years in IT end-user support, service desk, or field support.
• Meaningful experience (ideally 2+ years) supporting senior leaders, high-touch stakeholders, or VIP users.
• Strong experience with macOS and Windows, common productivity suites (Google Workspace and/or Microsoft 365), and modern endpoint management.
• Proven ability to troubleshoot complex issues across devices, networks, identity, and collaboration tools.
• Hands-on experience with video conferencing platforms (Zoom, Zoom Rooms, Teams) and meeting room systems.
• Exceptional written and verbal communication skills, with experience explaining technical workflows to non-technical users.

Nice to have

• Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership.
• Familiarity with tools such as Okta, JAMF, Meraki, Confluence, Jira, Slack, PagerDuty, Utelogy, Zoom dashboards.
• Experience partnering with AV Engineering, Workplace/Facilities, and Internal Comms teams.
• Comfort with light automation or scripting (e.g., Python, PowerShell, or workflow tools).

Culture & Benefits

• Comprehensive benefits package for eligible U.S.-based employees, including 401(k), health insurance, and mental health counseling.
• Flexible paid time off and 20 weeks of fully-paid gender-neutral parental leave.
• Equity and participation in an employee stock purchase program.
• Fertility and adoption assistance, and access to transgender-inclusive health insurance coverage.
• A supportive and enriching culture committed to personal growth and business impact.