Customer Success Manager

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Cyprus, Europe

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Manager (SaaS): Manage client relationships and drive adoption of SaaS solutions with an accent on onboarding, customer support, and strategic guidance. Focus on analyzing customer usage, identifying upsell opportunities, and collaborating cross-functionally to enhance product value.

Location: Limassol, Cyprus

Company

hirify.global is a product company operating in the SaaS domain.

What you will do

Serve as primary contact for assigned clients, building strong relationships and understanding business needs.
Develop and execute onboarding plans to ensure smooth solution implementation.
Monitor and analyze customer usage and performance metrics to identify optimization opportunities.
Provide timely customer support and coordinate with internal teams to resolve issues.
Conduct regular check-ins and business reviews to assess satisfaction and gather feedback.
Identify upsell and cross-sell opportunities and collaborate with sales, product, and engineering teams.

Requirements

Location: Limassol, Cyprus
2+ years in customer-facing roles within B2B SaaS/CCaaS/CPaaS industries.
Excellent communication and interpersonal skills with ability to convey technical info to non-technical audiences.
Data-driven mindset and experience with CRM platforms.
Fluent English required.

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