Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Manage client relationships and drive adoption of SaaS solutions with an accent on onboarding, customer support, and strategic guidance. Focus on analyzing customer usage, identifying upsell opportunities, and collaborating cross-functionally to enhance product value.

Location: Limassol, Cyprus

Company

hirify.global is a product company operating in the SaaS domain.

What you will do

• Serve as primary contact for assigned clients, building strong relationships and understanding business needs.
• Develop and execute onboarding plans to ensure smooth solution implementation.
• Monitor and analyze customer usage and performance metrics to identify optimization opportunities.
• Provide timely customer support and coordinate with internal teams to resolve issues.
• Conduct regular check-ins and business reviews to assess satisfaction and gather feedback.
• Identify upsell and cross-sell opportunities and collaborate with sales, product, and engineering teams.

Requirements

• Location: Limassol, Cyprus
• 2+ years in customer-facing roles within B2B SaaS/CCaaS/CPaaS industries.
• Excellent communication and interpersonal skills with ability to convey technical info to non-technical audiences.
• Data-driven mindset and experience with CRM platforms.
• Fluent English required.