Merchant Support Specialist (Fintech, Acquiring)

TL;DR

Merchant Support Specialist (Fintech, Acquiring): Troubleshooting and resolving merchant-related issues, liaising with technical, financial, and operational teams to meet merchant needs with an accent on driving merchant satisfaction and supporting strategic growth. Focus on monitoring VIP merchant traffic, managing terminal registration workflows, and identifying opportunities to improve internal processes.

Location: On-site in Limassol, Cyprus

Company

Unlimit is a global fintech powerhouse founded in 2009, operating across 17 global offices with 700+ experts, providing payment processing, alternative payment methods, and other financial tools.

What you will do

• Partner with Account Managers to troubleshoot and resolve merchant-related issues.
• Liaise with technical, financial, and operational teams to meet merchant needs.
• Monitor VIP merchant traffic, proactively escalating anomalies or risks, and managing terminal registration workflows.
• Track integration timelines, follow up on merchant deliverables, and escalate delays.
• Handle day-to-day merchant requests related to reporting, settlements, banking details, balance management, and account discrepancies.
• Set up sandbox environments, manage user access, and identify opportunities to improve internal processes.

Requirements

• Experience in payments, fintech, or merchant operations.
• Strong analytical and problem-solving skills with a high attention to detail.
• Business-oriented mindset with a focus on merchant satisfaction.
• Excellent communication and coordination abilities across technical and non-technical teams.

Culture & Benefits

• Global collaboration and international networking opportunities across 16 offices.
• Customized career development plan with advancement opportunities.
• Attractive monthly salary paid in line with experience.
• Paid annual and sick leave, flexible time off, and an additional Birthday day off.
• Employee referral bonus program and corporate events.