Customer Service Specialist

#vacancy #support #customersupport #cyprus

At Adsterra we are engaged in online advertising, and our main project is the support and development of an international online advertising platform that is among the Top 3 in the world.

Currently, we are expanding and looking for a Customer Service Specialist to join our Advertiser sales team.

Responsibilities:

- Communicating with clients worldwide and answering their questions;
- Troubleshooting common (and unusual) problems;
- Actively collaborating with related teams;
- Large amount of training: we are very interested in the high quality of services, so we invest a lot of resources into the employee’s development.

Requirements:

- Upper-intermediate (B2) level of spoken and written English;
- Stress resistance, friendliness and strong communication skills;
- Willingness to work with routine and repetitive tasks;
- Strong troubleshooting and problem-solving skills.

What we provide:

- Official employment and medical insurance;
- Transparent motivation system and bonuses;
- Structured training and onboarding with a dedicated mentor;
- Hybrid work model with the opportunity to work remotely after successful completion of the probation period;
- 9:00 - 18:00 are the working hours;
- Cool corporate culture where you can find friends;
- Modern, comfortable office in the Germasogeia area, Limassol;

Benefits:
- Compensation for courses and conferences;
- Compensation for English and Russian/Greek lessons;
- Compensation for sports activities.

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