Customer Success Manager (German Speaking)

TL;DR

Customer Success Manager (German Speaking): Delivering high-impact service to diverse clients in a scalable support model with an accent on onboarding, workflow consultations, and leveraging data from platforms like Planhat, Salesforce, and Gong. Focus on promoting product adoption through tailored consultations and driving customer retention and growth.

Location: Must have business fluency in German

Company

hirify.global empowers more than 60,000 organizations to thrive by simplifying and automating their document workflows.

What you will do

• Provide responsive and strategic support to help customers onboard smoothly and adopt hirify.global’s tools.
• Lead personalized onboarding sessions, including launch plan meetings, training, and integration setup.
• Proactively drive product adoption through tailored consultations, product updates, and hands-on training.
• Partner closely with Account Management, sharing critical insights that shape renewal strategies and uncover upsell opportunities.
• Leverage data to track customer engagement and identify accounts in need of additional support.

Requirements

• You have 2-3 years of SaaS customer success experience, handling high volumes of customer interactions.
• You are open to feedback, adaptable to new challenges, and eager for personal and professional development.
• You have excellent verbal and written communication skills in English and German (business fluency required).
• You are resourceful and can quickly adapt to changing environments while maintaining customer satisfaction and delivering results.
• You proactively leverage AI tools to synthesize customer data, automate routine tasks, and refine your communication.
• You conduct deep-dive discovery during customer interactions to identify untapped business needs.

Nice to have

• Additional languages such as Spanish, French, or Portuguese.

Culture & Benefits

• Believe in a healthy work-life balance, kindness, and connection—whether remote or in person.
• Inclusive culture ensures every team member feels part of the success.
• Passionate about providing a workplace where people grow, thrive, and have fun.