Mid-Market Relationship Manager (AI/SaaS)

TL;DR

Mid-Market Relationship Manager (AI/SaaS): Managing a portfolio of mid-market customers to drive revenue expansion and retention with an accent on AI-driven solutions and customer impact. Focus on territory strategies, cross-functional collaboration, and performance analysis.

Location: Hybrid (San Francisco, California)

Salary: $226,000 - $347,440

Company

hirify.global is an AI Customer Service company focused on enhancing customer experiences through innovative solutions.

What you will do

• Own and grow a portfolio of mid-market customers, driving revenue expansion and long-term loyalty.
• Engage with executives to uncover pain points and position AI-driven solutions.
• Design and execute territory strategies targeting upsell and cross-sell opportunities.
• Partner cross-functionally with Marketing, Product, and Customer Success.
• Analyze performance metrics to communicate growth stories.
• Invest in team excellence through mentoring and sharing best practices.

Requirements

• 5+ years in a quota-carrying role managing a large book of business.
• 3+ years selling SaaS solutions in complex environments.
• Proven success navigating procurement processes.
• Experience selling AI-powered products.
• Track record of consistent overachievement in sales.

Nice to have

• Sharp communication skills tailored to senior stakeholders.
• Strong commercial instincts in a fast-moving organization.
• High intellectual curiosity and a growth mindset.
• Trusted advisor mentality for building long-term partnerships.
• Demonstrated leadership across functions.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Fun events for employees and their families.