Knowledge Manager It

TL;DR

Knowledge Manager IT: Leading the IT knowledge management ecosystem using ITIL v4 and KCS v6 methodologies with an accent on systems administration and IT support operational expertise. Focus on defining strategy, improving knowledge quality, and fostering a knowledge-sharing culture to enhance IT service delivery and efficiency.

Location: Metro Manila, Philippines

Company

hirify.global is a global services platform for video games, trusted by leading game companies to support concept, development, and live operations.

What you will do

• Define and continuously improve IT knowledge management strategy aligned with ITIL v4 and KCS v6.
• Manage the knowledge article lifecycle ensuring quality, accuracy, and accessibility.
• Lead technical writing and content quality assurance for IT knowledge assets.
• Promote a proactive knowledge-sharing culture and train teams on KCS practices.
• Manage knowledge management tools like ServiceNow and collaborate with stakeholders.
• Analyze data to drive process improvements and optimize self-service.

Requirements

• Location: Must be based in Metro Manila, Philippines
• 3+ years in IT Service Management with leadership in Knowledge Management.
• 3+ years hands-on experience in Systems Administration or IT Support; ServiceNow preferred.
• ITIL v4 Foundation certification required; advanced ITIL and KCS certifications preferred.
• Strong English language skills with technical writing and content quality expertise.
• Experience with ITSM tools and knowledge management platforms.

Culture & Benefits

• Great Place to Work certified for 4 consecutive years.
• Remote work opportunity.
• Global exposure in the video game industry.