VP, Global Customer Success (SaaS)

TL;DR

VP, Global Customer Success (SaaS): Leading the vision, strategy, and execution of a world-class Customer Success organization to ensure measurable outcomes and long-term value for customers. Focus on developing scalable engagement programs, improving customer satisfaction, and driving predictable success at scale.

Location: Hybrid (Denver, CO)

Salary: $180,000 - $200,000

Company

hirify.global is a pioneer in customer relationship management software, dedicated to helping sales teams reach their highest potential.

What you will do

• Provide strategic leadership for the Global Customer Success organization.
• Develop scalable engagement programs and digital touchpoints to promote best-practice adoption.
• Design and implement tactical playbooks and enablement tools for Customer Success Managers.
• Collaborate with Sales teams to identify global growth opportunities.
• Track and monitor core Customer Success metrics to drive proactive action.

Requirements

• Bachelor's degree with 15+ years of CRM-centric customer success or account management experience.
• Proven track record in achieving global customer success objectives.
• In-depth knowledge of selling software and the SaaS industry.