Avp Manager Technical Support

TL;DR

Avp Manager Technical Support (System Engineering): Leading Unified Communications and Collaboration (UCC) support teams across Europe and Asia-Pacific, ensuring seamless delivery of AV and collaboration services in meeting rooms, events, and SaaS platforms with an accent on global team leadership, operational excellence, and cross-regional coordination. Focus on managing AV environments, supporting live and hybrid events, driving continuous improvement, and fostering a culture of mentorship and accountability.

Location: London, United Kingdom (Hybrid)

Company

hirify.global is a global leader in ratings and integrated risk assessment, advancing AI to transform risk insight into action.

What you will do

• Lead UCC support operations across EMEA and APAC, ensuring consistent service delivery aligned with global standards.
• Manage support for executive meetings, town halls, and hybrid events with high-quality technical delivery.
• Oversee regional teams, staffing, vendor coordination, and AV system maintenance and optimization.
• Drive testing and implementation of new AV technologies and integrations.
• Partner with engineering, operations, desktop support, and product management to foster innovation and continuous improvement.
• Supervise and mentor regional UCC support staff, promoting accountability and customer service excellence.

Requirements

• Location: Must be able to work in London, United Kingdom (Hybrid)
• Minimum 7 years’ experience in AV/UCC support with at least 3 years in leadership.
• Proven global team leadership and cross-regional coordination experience.
• Strong AV technical skills and expertise in MS Teams, Poly, Neat, and SaaS collaboration platforms.
• Experience with Service Now and ticket escalation management.
• Excellent communication, stakeholder management, and project coordination skills.

Culture & Benefits

• Inclusive environment promoting diversity, curiosity, and integrity.
• Global and fast-paced work environment with shifting priorities.
• Opportunities for mentorship and continuous learning.
• Support for real estate and relocation projects ensuring AV readiness and compliance.